FAQ2

Q. If I send a digital photo, what resolution should it be?
A. Most digital cameras will take a good picture on their lowest quality setting. A resolution between 640 x 480 and 1024 x 768 will work. Anything larger than 1024 x 768 will be too large to email. See email photo instructions.

Q. If I need to scan my picture, what resolution should I use?
A. Here are a few guidelines we recommend for the best possible image transfer: the image format should be .jpg - .gif - .tif - .psd or .bmp format. See email photo instructions.

Don’t scan at any more than 300 dpi (dots per inch). This a good compromise between quality and file size. Most scanning software will allow you to enlarge the image size, so if you have a small photo and you need a 5 x 7 photo to go on a plate, tell the software to output the 5 x 7 size. Bear in mind that you will still lose some quality when you enlarge the photo, but by enlarging at the time of scanning you will loose the least amount of detail.

Q. I only have the original photo and would like it back. Is this possible?

A. You have two options:

1. Scan the picture and send us the electronic file through email.

2. Send us the original photo and we will do the rest. If you send us the photo, it will returned unharmed with your photo keepsake.

Q.If I send my picture to you do I get it back?

A. Our process does NOT damage your pictures. Be sure to put your name & address on the back of each picture, so we are able to get them back to the right owners.